At Mehakna Perfume, customer satisfaction is important to us. However, due to the personal and hygienic nature of fragrance products, we follow a strict but fair return and refund policy. Please read the details carefully before making a purchase.
1. No Return on Opened Products
Perfumes, attars, gift sets, and combo products once opened, used, or tampered with are non-returnable and non-refundable.
Fragrance preference is subjective and cannot be a reason for return or refund.
2. Damaged, Leaked, or Incorrect Products
We accept returns or replacements only in the following cases:
Product received is damaged or leaked
Wrong product delivered
Package missing items
Conditions:
The issue must be reported within 24 hours of delivery
Clear unboxing video or images are mandatory
Product must be unused and in original packaging
Requests raised after 24 hours will not be accepted.
3. Refund Process
Once your return request is approved, the refund will be initiated.
Refunds will be processed to the original payment method only.
It may take 5–10 business days for the amount to reflect in your account, depending on your bank or payment provider.
4. Replacement Policy
In eligible cases, we may offer a replacement instead of a refund, subject to product availability.
Replacement delivery timelines may vary depending on location and courier partner.
5. Order Cancellation
Orders can be cancelled only before they are shipped.
Once an order is dispatched, cancellation is not allowed.
Refunds for cancelled orders (if applicable) will be processed as per standard timelines.
6. Non-Refundable Cases
Refunds or returns will not be provided for:
Used or opened products
Minor packaging damage not affecting the product
Delays caused by courier partners
Incorrect address or failed delivery due to customer error
Personal dislike of fragrance or performance expectations
7. Shipping Charges
Shipping charges (if any) are non-refundable, except in cases of damaged or incorrect products.
8. Final Decision
All return and refund requests are subject to verification and approval by Mehakna Perfume.
The company reserves the right to accept or reject any request based on the policy.
9. Contact Us
For any refund or return-related queries, please contact us at:
Email: info@mehakna.com
Brand Name: Mehakna
11. Privacy Policy
Your use of our website is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in our Privacy Policy.
12. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts.
13. Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us at:
Email: info@mehakna.com
Brand Name: Mehakna